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Connect America Review

Last Updated: April 6, 2022

Key Takeaways

  • Connect America is one of the largest providers of medical alert systems in the United States.
  • Connect America’s subsidiary brands include Medical Alert, Be Safer At Home, Connect America West, Home Buddy, and My Personal Response. 
  • Reviews for Connect America brand systems are generally positive. However, some people mention running into problems with billing and customer service.

You can purchase Connect America products from brands under the company’s umbrella, including Medical Alert, Be Safer At Home, Connect America West, Home Buddy, and more.

Find out if Connect America brand medical alert systems are right for you.

The presence of countless medical alert systems on the market today makes it tough to narrow down the right option for you or your loved one. Finding a system that meets your needs can take a lot of time if you’re doing the research yourself.

Your search may have even led you here. If you’re wondering how Connect America brands and medical alert systems stack up against the competition, you’ve come to the right place.

We’ve done the research to bring you an in-depth review of Connect America and help you shop smarter in your search for a quality medical alert system. 

Medical Alert

Medical Alert offers plans starting at $19.95 per month. If you sign up for an annual plan, you’ll also get free shipping and one month free. An annual plan also comes with a free lockbox.

You can also add a protection plan for an extra $1 per month. This covers:

  • Replacements for pendant or wrist buttons
  • System replacements
  • Discounts on additional accessories

Fall detection is an extra $10 per month. Medical Alert offers a 30-day money-back guarantee and doesn’t require you to sign any long-term contracts.

Systems

Medical Alert sells two main systems: an in-home system and a mobile system. 

Home System

See Packages
  • Landline starts at $19.95 per month for the annual plan
  • Cellular starts at $29.95 per month for the annual plan 
  • Easy setup
  • Works with landline or cellular 
  • 30-hour battery backup
  • Waterproof buttons 
  • 24/7 two-way communication 
  • 800-square-foot range
  • Lockbox (with annual plan)
  • Optional fall detection

Mobile System

See Packages
  • Comes with a handheld mobile device and a help button
  • Starts at $39.95 per month for the annual plan
  • GPS location services
  • 24/7 help button, two-way communication
  • Waterproof buttons (pendant or bracelet)
  • Lockbox (with annual plan)
  • Optional fall detection

Medical Alert Features

  • 24/7 monitoring
  • Your contacts are notified (instead of an ambulance) if you trigger a call but don’t need emergency assistance
  • A free smartphone app allows you to adjust your account details
  • Waterproof buttons
  • Fall detection available
  • Multilingual call center staff who use the International Language Line to translate in real-time

Lifeline

Lifeline by Philips was recently acquired by Connect America in 2021.

Unlike other Connect America subsidiaries, Lifeline charges new customers an activation fee that starts at $50. Although the brand offers a 30-day return policy, its systems are more expensive than other Connect America brand systems.

Systems

Lifeline offers three different medical alert systems, including two home systems and a mobile alert system.

HomeSafe Standard

See Packages
  • $29.95 per month for landline
  • $43.95 per month for cellular
  • Pendant or wristband
  • Long-lasting button batteries, auto replacement if needed

HomeSafe with AutoAlert

See Packages
  • $44.95 per month for landline
  • $58.95 per month for cellular
  • Includes fall detection, with automatic help call sent to the response center

On the Go

See Packages
  • $49.95 per month (plus one-time $99.95 device fee)
  • Location technology
  • Fall detection
  • Two-way voice communication
  • Pendant-style wearable device

Features

  • 24/7 monitoring, two-way communication
  • Waterproof buttons
  • Option for self-installation or technician installation
  • Philips Cares platform for caregivers, family, and providers

Be Safer At Home

Be Safer At Home is a Connect America company that offers PERS, remote patient monitoring, and medication management.

Systems

The brand offers multiple systems, including at-home and on-the-go options.

At-Home Options

See Packages
  • Landline costs $22.95 per month for a monthly plan or $19.95 per month for an annual plan (includes one month free and billed annually)
  • Cellular costs $32.95 per month for a monthly plan or $29.95 per month for an annual plan (billed annually)
  • Landline, VoIP, cellular
  • Two-way speaker
  • Neck or wrist button
  • Backup battery power

On-the-Go Options

See Packages
  • Mobile GPS ($35.95 per month)
  • Mobile GPS LTE system interchangeable neck or wristband ($37.95 per month)
  • Belle system also works on Verizon cellular network in addition to AT&T, location assistance and Wi-Fi, up to 30 days backup battery ($35.95 per month)
  • Belle+ works on Verizon and AT&T, GPS and Wi-Fi location tech, built-in fall detection, up to seven days backup battery ($39.95 per month)

Fall Detection Pendant

See Packages
  • Works with the landline, cellular, and mobile LTE systems
  • Additional cost of $10 per month

Features

  • Waterproof buttons
  • Two-way speaker
  • Optional fall detection

Connect America West

Connect America West is a Connect America branch based in California. It offers the same line of products as other brands under the Connect America umbrella. However, pricing may be slightly different than other providers.

Options include:

  • Standard landline medical alert system
  • Cellular medical alert system
  • Fall detector pendant 
  • Belle Mobile medical alert system
  • Belle+ medical alert system

Home Buddy

Home Buddy is a Connect America brand based in Wichita, Kansas. It offers the same systems as Be Safer At Home. 

My Personal Response

My Personal Response is a Connect America brand based in Miami. It offers the same systems as Be Safer At Home and Home Buddy.

Some Yelp reviewers report having billing issues with numerous Connect America subsidiaries, including Medical Alert and Connect America West.

Can I swim while wearing a Connect America help button?

While you can shower or bathe with most of the buttons available from Connect America brands, the buttons are not designed to be submerged underwater for longer than 30 minutes.

Are Connect America medical alert systems available to purchase straight from the company?

No. You can buy directly from the company’s subsidiary brands or through a partner provider.

Who is Medical Alert?

Medical Alert is a subsidiary brand of Connect America that provides medical alert systems to consumers nationwide.

Can I cancel my Medical Alert services at any time?

Yes. If you have a monthly plan, you can cancel at any time since there are no long-term contracts. However, if you choose an annually billed subscription, you have to cancel within a 30-day window.

Does Medical Alert have automatic fall detection?

You have the option of adding fall detection for an extra $10 per month.

Pricing is accurate as of March 17, 2022.