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Medical Care Alert System Review for 2022

Key Takeaways

  • Medical Care Alert offers three packages of medical alert systems.
  • The company has a call center open 24/7 and is staffed with EMT and/or EMD-trained professionals.
  • Medical Care Alert does not offer smart devices or many other digital options.

Home Medical Alert System

See Packages
  • Available
    • Base unit—stationary
    • 24/7 monitoring
    • 1,000-foot monitoring range
  • Optional
    • Fall detection
  • Not Available
    • Base unit—stationary
    • Wellness checks
    • Spouse monitoring
    • Smart device
    • Activity tracker
    • GPS capabilities
    • Fall detection
    • Mobile capabilities

The Home Medical Alert system requires a landline to work and is designed for people who spend most of their time at home. It consists of a base station that you plug in and connect to the landline, and a neck pendant or a wrist help button that can activate the base from 1,000 feet away. Neither of the alert buttons needs charging (they will last an estimated seven years before needing replacement), and both are waterproof. Pressing the alert button on the base or either of the mobile buttons will call EMT- or EMD-certified professionals that will stay on the line until help arrives.

Home Cellular Medical Alert System

See Packages
  • Available
    • Base unit—stationary
    • 24/7 monitoring
    • 1,000-foot monitoring range
    • Mobile capabilities
  • Optional
    • Fall detection
  • Not Available
    • Wellness checks
    • Spouse monitoring
    • Smart device
    • Activity tracker

If you don’t have a landline, the Home Cellular Medical Alert system is the same as the Home Medical Alert but works with your cell phone. The base is also plugged in but comes with a battery with 72 hours of life in case of a power outage.

Home & Away Duo GPS Medical Alert System

See Packages
  • Available
    • GPS capabilities
    • Spouse monitoring
    • 24/7 monitoring
    • Smartphone app
  • Optional
    • Fall detection
  • Not Available
    • Base unit—stationary
    • Spouse monitoring
    • Smart device
    • Activity tracker

The Home and Away system doesn’t come with a base station. Instead, you’ll get a neck pendant, a wrist pendant, a GPS device, and a charger. The pendant needs charging every three days. It’s water resistant and uses GPS tracking, Wi-Fi, and cellular location to help emergency responders find you if you press the button for help. It also comes with the RemoteCare 24/7 mobile app, in which loved ones and other caregivers can monitor the pendant’s location. The GPS device can be clipped to your belt or carried in a purse. The pendant uses two-way communication when you press the button to summon help.

Home & Away Ultra System

See Packages
  • Available
    • Base unit—stationary
    • GPS capabilities
    • Mobile capabilities
    • 24/7 monitoring
    • Caregiver notifications
    • Smartphone app
  • Optional
    • Fall detection
  • Not Available
    • Wellness checks
    • Spouse monitoring
    • Smart device
    • Activity tracker

The Home and Away Ultra system is like the Home and Away Duo system but only offers a neck pendant. The GPS is built into the pendant, so there’s no extra device to carry. The pendant provides two-way voice communication and connects to the RemoteCare app. It can also be set to send a text message or other notification to caregivers if the pendant is removed from the charging station and when it is returned to the station.

Home & Yard System

See Packages
  • Available
    • Base unit—stationary
    • 24/7 monitoring
    • 600-foot monitoring range
  • Not Available
    • Wellness checks
    • Spouse monitoring
    • Smart device
    • Activity tracker
    • Fall detection

Like the Home Medical Alert system, the Home and Yard Medical Alert system requires a landline and is meant for those who spend a lot of time at home. Its main difference is the pendant, which provides two-way communication. Once you press the button, you can communicate with the other services’ professionals, which is useful if you spend a lot of time outside in your yard. The pendant can offer four hours of continuous talk time and comes with a recharging station. The range of the system is a little less than with the Home system, reaching 600 feet from the base.

Medical Care Alert Systems Monthly fee Shipping fee Activation fee Device fee Additional fees
Home Medical Alert System $29.95, billed quarterly (one month free with annual plan) Up to $11.95 Free No device fees $10 a month for fall detection, $5 for an extended warranty
Home Cellular Medical Alert System $34.95, billed quarterly (one month free with annual plan) Up to $11.95 Free No device fees $10 a month for fall detection, $5 for an extended warranty
Home & Away Duo System $39.95, billed quarterly (one month free with annual plan) Free Free No device fees $10 a month for fall detection, $5 for an extended warranty
Home & Away Ultra System $39.95, billed quarterly (one month free with annual plan) Up to $11.95 Free No device fees $10 a month for fall detection, $5 for an extended warranty
Home & Yard System $34.95, billed quarterly (one month free with annual plan) Up to $11.95 Free No device fees $10 a month for fall detection, $5 for an extended warranty

Customers who pay for a year in advance on any plan get a free lockbox. They can also be purchased for $29.95 each. Wall buttons can be purchased for any plan at $29.95 each, or a home medical alert user can replace either the neck or wrist pendant for a wall button. Extra wearable buttons for the home plans are $29.95 or $60.00 with fall detection. Additional two-way pendants are available for $60.00 each.

I am very happy with Medical Alert, I have used them twice now & they come with in a very few minutes. They are always gentle & kind & help my husband & I get back on our feet. Thank you.

Dorothy

Trustpilot

After researching the different options available for home monitored alert care, and reviewing ALL the reviews on Angie’s List, I contacted Medical Care Alert back in September of 2013. They were able to help me find the perfect equipment to help with my grandmother’s care. Their customer’s service is the best that I have ever experienced! They treat you like you are one of their own family members. I have spoken to a few of them since we first started using the service. Each one of their employees have been overwhelmingly helpful, respectful, and attentive to all of my needs and have been more than willing to take all the time necessary to answer any and all questions until I felt 150 percent comfortable using the equipment.

Megan K.

Trustpilot

Bryan and the Medical Care Alert staff were friendly, not pushy, helpful, and patient with me as I learned about medical alert systems. Ordering and delivery were quick and efficient. We found everything to be just as they said it would be. The setup instructions (written and video) were all easy to understand and made set up simple for my mother. Thank you Medical Care Alert!

Sharon Y.

Better Business Bureau (BBB)

How much does Medical Care Alert cost?

The cost of a Medical Care Alert system varies by plan. It ranges from $29.95 to $39.95, billed quarterly.

Does Medical Care Alert have fall detection?

Fall detection is an optional feature for the Home and Home and Away plans. The Home and Yard plan does not offer this feature.

How can I contact Medical Care Alert?

Medical Care Alert’s customer service number is 1-877-913-3680, and is available from 9 a.m.-8 p.m., Monday through Friday, and 9 a.m.-4 p.m. on Saturday. They can also be emailed at [email protected]

What is Medical Care Alert’s return policy?

Items can be returned within 14 days for a full refund. After 14 days, the remaining plan months can be refunded as long as the customer has not damaged the equipment.

Are the help buttons and mobile devices waterproof?

All Medical Care Alert help buttons, pendants, and wristbands are waterproof.

Do I need a landline for Medical Care Alert?

The Home Plan has a landline option, and the Home and Yard plan requires a landline.

Does Medical Care Alert have a warranty?

Medical Care Alert offers a money-back guarantee on all items if they stop working and an extended warranty for $5 a month to cover any additional damage.

Author:Annie Keller