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Alert1 Medical Alert System Review

Key Takeaways

  • Alert1 offers three different packages that can fit your medical alert system needs.
  • Alert1 provides 24/7 technical assistance and general assistance Monday-Friday from 9 a.m. to 6 p.m. in 190 languages.
  • Response times for Alert1 are generally fast.
  • There are many accessories and medical services offered for all available Alert1 packages.
  • Some customers have reported problems with canceling service plans and returning equipment for refunds.

In-Home Medical Alert Plan

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This is the base plan offered by Alert1. It’s a traditional medical alert system that works through a landline. It consists of a base station with an emergency button and a speakerphone that can pick up a call from 600 feet away. It also includes a medical alert pendant with its own emergency button that is waterproof and can be used by someone with a pacemaker. It has a backup battery that can be used for 24 hours if there is a power failure. To use it, you press the button and tell the operator who to call first, whether emergency responders or friends and family members.

In-Home Plan + Fall Detection Plan

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This is the same as the In-Home plan, with the addition of a fall protection package and a fall detection button. It does not require a landline, although it can work with one. Alternatively, it can work through just a cellular connection.

On-the-Go Mobile Medical Alert Plan

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This is a mobile system that works by connecting to cellular networks. The medical alert pendant has a two-way talk feature, and Alert1 says that it is as loud as a traditional cell phone. It is also waterproof, and the battery can last for five days before having to be recharged.

On-the-Go + Fall Detection + GPS

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As you may have guessed, this is the mobile system with the addition of mobile fall detection. It uses both Wi-Fi and a cellular connection. The pendant also uses GPS to locate the wearer in an emergency.

On-the-Go + In-Home + Fall Detection Plan

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This bundle combines the features of the In-Home and On-the-Go medical alert systems. It can work with either a landline or a cellular connection.

On-the-Go Wristwatch Medical Alert + GPS and Pedometer

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Alert1’s Wristwatch medical alert has a built-in speaker and an SOS feature that will connect you to the emergency service. It is waterproof and comes with both a pedometer and a weather notification app. The watch must be purchased separately and has a one-year limited warranty.