We may receive a commission if you click certain product links below. This helps support our independent testing and research to provide free, unbiased product and service reviews for our readers. Learn more about our ad policies.

Philips Lifeline Medical Alert System Review (2022 Update)

Key Takeaways

  • Philips Lifeline is one of the longest-operating medical alert companies
  • Lifeline offers both in-home and on-the-go devices
  • There aren’t many unexpected costs with Lifeline
  • Lifeline is more expensive than most of its competitors
  • There are not many add-ons or perks like tablets, smartwatches, medication reminders, or location tracking for caregivers
  • There is no risk-free trial, but you can cancel at any time and you may be charged a $50 restocking fee
  • 500-foot home range may not be enough for larger homes and properties

The GoSafe 2 is a GPS-enabled help button with built-in fall detection. Unlike most companies that charge an additional monthly fee for automatic fall detection, the Philips GoSafe 2 comes standard with this feature.

What we love about the GoSafe 2 is that it’s an all-in-one device. The pendant has a two-way speaker to communicate with Lifeline’s urgent response team, and the fall detection technology is inside the pendant. Many brands require that you carry a primary help button with a two-way speaker and a wearable pendant, making things unnecessarily complicated. And according to Kelly O’Connor, a lifestyle advocate for older adults, “The most important feature families should look for when choosing medical alert devices is wearability.”

The GoSafe 2 pendant is waterproof, so you have protection when in the shower or bath—one of the most common places to fall. The battery is rechargeable and holds a charge for two to three days, although we recommend charging it nightly so you don’t forget.

HomeSafe Standard

See Packages

HomeSafe Standard is an emergency alert device designed for people who don’t leave their homes. It’s the most affordable Lifeline medical alert system. You may use either your landline connection or tap into AT&T’s cellular service for an additional $14/month.

The HomeSafe Standard plan comes with a base unit called the in-home communicator and a waterproof help button. The base unit has a two-way speaker built-in, used to communicate with a trained care specialist if you request help via the help button. The help button is wearable as either a pendant or bracelet and you can wear it in the bath or shower. The button’s battery should last at least two years, and Lifeline replaces it at no cost when it runs out.

The in-home communicator has a 500-foot range. If you have a large property, you may need to purchase the optional Voice Extension box that works as another base unit. The Voice Extension box also has a 500-foot range, so you may want to consider another company if you think you need a farther range. If you press the help button and are too far away to communicate using the base unit, the response associate will request that emergency medical services head to you.

HomeSafe with AutoAlert

See Packages

HomeSafe with AutoAlert is the same service as the HomeSafe Standard but with automatic fall detection. The help button with fall detection is a pendant that you wear around your neck for help if you fall and can’t press the help button. The added fall detection service increases the monthly price by $15/month.