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Bay Alarm Medical Review

Last Updated: January 27, 2022

Key Takeaways

  • Bay Alarm Medical offers multiple medical alert systems, including options for in-home use and for seniors on the go.
  • The affordable plans start at only $19.95 per month, with discounts offered for annual billing.
  • Fall detection is an optional feature that costs $10 per month. Some systems even come with extra help buttons you can mount right on the wall.

If pricing is a concern for you, Bay Alarm Medical may be your best choice, as its high-quality home-based and portable options are available at several affordable price tiers.

Happy senior couple

Whether it’s for yourself or a loved one, you’re going to want some essential things from a medical alert system, such as an easy-to-use and portable help button, a reliable and easy-to-use base station, and a call center you can rely on in an emergency.

At the same time, people on fixed incomes may worry about their bottom line, and medical alert systems can get expensive. If pricing is a concern for you, Bay Alarm Medical may be your best choice, as its high-quality home-based and portable options are available at several affordable price tiers.

For that reason, we’ve selected Bay Alarm Medical as the Most Affordable Medical Alert System for 2022.

It’s important to note that you’ll need to pay up front for the smartwatch or mobile devices. The advantage of this is that you own the device versus leasing it. That means no worrying about keeping it in good condition to return down the line.

Bay Alarm Medical Plans

Bay Alarm Medical offers a 30-day risk-free trial for all packages, no activation fees for its equipment, no long-term contract or cancellation fees, and monitoring for spouses (a rarity in the industry).

Listed below is a breakdown of plan pricing for Bay Alarm Medical systems:

System Monthly pricing Equipment cost Includes
In-home landline basic $19.95 N/A Base station, help button, 24/7 monitoring
In-home cellular preferred $29.95 N/A Base station, help button, 24/7 monitoring
In-home cellular premium $39.95 N/A Base station, help button, 24/7 monitoring, 4 wall buttons
Mobile LTE $29.95 $79 GPS button, 24/7 monitoring, caregiver tracking
Mobile PLUS $39.95 $79 GPS button, 24/7 monitoring, caregiver tracking, fall detection
Mobile 360 $49.95 $79 GPS button, 24/7 monitoring, caregiver tracking, fall detection, in-home protection
SOS smartwatch $29.95 $179 Smartwatch with help button, 24/7 monitoring, location tracking
Smartwatch bundle $39.95 $179 Smartwatch with help button, 24/7 monitoring, location tracking, in-home protection
Automatic fall detection pendant $10 (added fee) N/A Available for in-home and mobile GPS systems

Does Medicare Cover Bay Alarm Medical?

No. Medicare doesn’t cover the cost of medical alert systems. In rare cases, some Medicare Advantage plans may provide coverage.

“My mother is 80 years old and technologically challenged to put it mildly. She wears her alert necklace all the time and knows how to test it and what to do when she accidentally hits the button. I love the list they send to put her meds on where emergency personnel can access it as well as the thoroughness and the process the company goes through for contacts in an emergency situation. The price is right and I’m always able to get someone on the phone when we have questions or need help. Highly recommend Bay Alarm Medical.”

Margaret T., Trustpilot.

“I am a new Bay Alarm customer. I have had a bit of trouble at first remembering the medallion around my neck. I cuddled my dog too closely and I pulled a sweaer with a thight neckline over my head without removing the alarm which pressed the button on my medallion. Within a minute or so a nice voice came on to see if I was okay. Now I feel that I have adjusted to wearing it and am glad it’s so sensative to my movements. It really is comforting. Customer Service is excellent! I highly recommend Bay Alarm!”

Reno Senior, Trustpilot.

While there are many happy customers, some people say they’d love to see more proactive customer service from Bay Alarm Medical.

“There is no occasional check up on us to make sure we are alright. They don’t check to see if the equipment is working correctly. They have not been asking for a security question, when contact with them has been made. It could be an intruder or anyone else answering the call.”

Irene G., Trustpilot.

“Unfortunately the Bay alarm system was not suitable for me because, after pressing the button to call for help from another room, I could not hear the responder’s answer. This meant I did not respond to their query as to whether I needed help, and the Medics were called unnecessarily. Bay personnel did try to work with me to correct the problem.

Because I had to package up the unit and return it to California from Ohio via UPS, and even though I was well within the 30-day cancellation period, I had to pay the return shipping of $20.95. This is my main negative comment.”

Joan B., Trustpilot.

How does Bay Alarm Medical work?

Bay Alarm Medical alert systems work by allowing users to get emergency help at the push of a button. Help buttons are available on the in-home base station, wearables, smartwatch or GPS device.

How much does Bay Alarm Medical cost?

Plans start at $19.95 per month, with prices varying thereafter, depending on the system you choose.

Who owns Bay Alarm Medical?

Bay Alarm Medical is part of the Bay Alarm company family.

Is Bay Alarm Medical legit?

Yes. Bay Alarm Medical is a legitimate company that sells medical alert systems for in-home and on-the-go use.

How long has Bay Alarm Medical been around?

According to the company’s LinkedIn page, it has been around since 1946.

Are the Bay Alarm buttons waterproof?

The automatic fall detection alert system is water-resistant. The other wearable buttons are 100 percent waterproof. The wall help button is also 100 percent waterproof.

Does Bay Alarm Medical have a watch?

Yes, the brand offers an SOS smartwatch that offers two-way communication with a 24/7 monitoring center. It features a built-in step tracker and allows users to set movement goals.

How do you set up a Bay Alarm Medical System?

The setup process depends on the system you choose. Bay Alarm Medical has several helpful videos to assist users in installing systems once they receive them. All systems are reasonably easy to install.

Is there a warranty for Bay Alarm Medical?

You can return a Bay Alarm Medical system within 30 days of purchase for a refund or exchange. However, Bay Alarm doesn’t refund shipping costs.

The manufacturer warranty covers issues resulting from normal “wear and tear” and manufacturer defects, but not things outside this scope, including water damage and power surges.

The company does offer a protection plan for an additional $5 per month. The plan covers a single replacement of a medical alert device per calendar year. If you lose or damage the device, you’ll have to pay 50 percent of the cost to replace it, and shipping fees aren’t covered in this plan.

Replacements not covered under this protection plan will incur a $299 fee.

What home phone services work with the Bay Alarm Medical system?

You can use your home landline to set up a Bay Alarm Medical system. Cellular systems work using a 4G LTE AT&T network. You need to be within range of this cellular network, but you don’t need an AT&T cellular plan.

How do I cancel my Bay Alarm Medical service?

In order to cancel your Bay Alarm Medical plan, call the company at 1-877-522-9633.
The company will send you a confirmation email to let you know once your plan has been canceled. You will need to return the device by regular mail.

There are no fees for canceling as long as you return your device in good working condition.

Make sure to notify the company before returning your device in the mail.

Return Address:

Bay Alarm Medical Cancellations
1140 Galaxy Way, Suite #150
Concord, CA 94520

*Pricing is accurate as of March 30, 2022.