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MobileHelp Review for 2022

Last Updated: April 5, 2022

Key Takeaways

  • Six different systems, ranging from simple installations to high-tech options
  • Plan prices start at $19.95 monthly
  • Emergency monitoring in and out of the home
  • Provides 24/7 protection for yourself or a loved one
  • Faster, lifesaving help that could improve your recovery outcome
  • Allows seniors to remain at home aging in place
  • MobileHelp Connect keeps seniors safely independent while providing peace of mind in the case of any  unpredictable events, such as falls and other medical incidents
  • No risk, with a 30-day free trial
  • Add-ons let you set health metrics, medication reminders, and more
Medically reviewed by Jenny Sanford,  MSN, APRN, AGNP-C and Caregiving Coach

MobileHelp Medical Alert Review

If you’re concerned about falling or managing your own or a loved one’s medical condition, a MobileHelp medical alert system could offer the reassurance you need. Essentially, at the touch of a pendant or wrist button, you can summon emergency responders.

“Anyone who lives alone should consider a medical alert device. It is always helpful in the case of falls but also for security and to get help right away if in need of an ambulance due to medical conditions,” says Brandy Archie, OTD, a certified living-in-place professional and founding director of AccessAble Living, a company that assesses and modifies homes for seniors.

MobileHelp offers eight different systems for use at home and away that include monitoring, fall detection and two-way communication. MobileHelp has budget-friendly monthly pricing, excellent customer service, no contracts, optional add-ons and extras like fall detection, greater range from the base station and accessories like mini pendants and wearable bracelets. 

MobileHelp scored number three in our list of 11 best medical alert systems. We think MobileHelp is excellent for users who stick close to home due to its extensive 1,400 foot protection range and high-tech features available with the at-home system.

Keep reading for our expert, in-depth medical alert review of MobileHelp to decide if this system is right for you.

Why You Can Trust Our Expert Review

Our experts independently research and recommend products we believe provide value in the lives of our readers. We’ve spent collectively more than 1,700 hours conducting in-depth research on medical alert systems. To make our picks, here’s what we did:

  • Engaged in ongoing independent research
  • Consulted with geriatricians and adult caregivers
  • Mystery shopped the various brands
  • Surveyed users of medical alert systems
  • Tested various medical alert systems
  • Interviewed experts in the field
  • Read hundreds of MobileHelp reviews by verified customers from trusted third parties, such as Better Business Bureau and Consumer Reports, among others

Why MobileHelp is One of Our Top Picks

MobileHelp is one of our top picks for best medical alert systems for its variety of devices, which range from simplistic to more technologically advanced, as well as its 30-day free trial, its rapid response time below the 40-second industry average and its high rates of customer satisfaction.

Pros and Cons of MobileHelp

Pros

  • 30-day free trial
  • No contract
  • No equipment fee for most plans
  • Mobile options for active individuals
  • Free lockbox with every order
  • Long-lasting battery life
  • A rapid response time below the 40-second industry average

Cons

  • Multiple buttons and lights on some units may be confusing to some users
  • Some MobileHelp devices cannot be worn around the neck if you have a pacemaker or defibrillator 
  • Fall detection requires an add-on pendant and a $10 monthly fee
  • Two specific MobileHelp plans may have activation fees or equipment charges (that could be waived)
  • MobileHelp device may feel clunky when worn around the neck
  • No warranty against manufacturer defects

Compare MobileHelp at a Glance

Mobile Health Model Classic Wired Touch Classic Solo Micro MobileHelp Duo Mobile Duo Touch Duo
Monthly Cost $19.95 $24.95 $54.95 $37.95 $29.95 + $79.99 equipment fee $41.95 $44.95 $64.95 + $99.99 activation fee
WiFi Connectivity? Landline - Based
Battery Life/ Range 2 days/ 1,400-foot range 600-foot coverage/1,300-foot range Reduced battery life/1,400-foot range 24-hour battery/ 1,400-foot range Extended battery life of 5 days Mobile device: 24 hours Base: 30 hours Pendant: 5 yrs Mobile device: 24 hours Base: 30 hours Pendant: 5 yrs Mobile device: 24 hours Base: 30 hours Pendant: 5 yrs
Can app connect with caregivers?
Fall Detection Extra $10/month Extra $10/month Extra $10/month Included Extra $10/month Extra $10/month Extra $10/month
Response Time U.S.-based monitoring center, quick response times U.S.-based monitoring center, quick response times U.S.-based monitoring center, quick response times U.S.-based monitoring center, quick response times U.S.-based monitoring center, quick response times U.S.-based monitoring center, quick response times U.S.-based monitoring center, quick response times U.S.-based monitoring center, quick response times
Warranty, Contract, Cancellation No warranty, 30-day risk-free trial, no long-term contracts No warranty, 30-day risk-free trial, no long-term contracts No warranty, 30-day risk-free trial, no long-term contracts No warranty, 30-day risk-free trial, no long-term contracts No warranty, 30-day risk-free trial, no long-term contracts No warranty, 30-day risk-free trial, no long-term contracts No warranty, 30-day risk-free trial, no long-term contracts No warranty, 30-day risk-free trial, no long-term contracts
Wearable Device Options Up to 2 wearable buttons Pendant Yes Pendant or wrist Mini pendant Pendant Comes with 2 Pendant
Ease of Use/ Setup Plug and go Plug and go Plug and go Plug and go Plug and go Plug and go Plug and go Plug and go
Voice Recognition Voice guidance
Health Monitoring Capabilities Medication reminder Activity monitoring and medication reminders Activity monitoring and medication reminders
Additional Special Features Scrolling picture gallery, games Compatible with add-on services Compatible with add-on services Compatible with add-on services Compatible with add-on services Compatible with add-on services

Models Offered

MobileHelp Classic

MobileHealth Classic
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The MobileHelp Classic is a cellular medical alert system base station for your home. That means no landline is required. That’s good news for those who rely just on their cell phones. The system includes a speakerphone base station with a help button, indicator light and even a test button that enables users to make sure their equipment is always operational.

When a user presses the help button, it initiates a toll-free call to the Rapid Response Center, a 24/7 U.S.-based emergency call monitoring center. The user can talk with the monitoring center representatives through the base station (which has up to a 1,400-foot range), and can ask for an emergency responder or a loved one or neighbor to be called.

The MobileHelp Classic is also user-friendly. You just plug in the base station and press the test button. It also has a built-in battery backup for the base station that protects you in the event of a power failure. Also, a MobileHelp fall detection pendant, which is a specially designed accessory that automatically detects falls, can be added to the plan for just $10 a month. The cost of monthly monitoring for the Classic model is $19.95 with no equipment fees. The MobileHelp Classic also comes with a waterproof help button for use in the shower.

MobileHelp Wired

MobileHelp Wired
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MobileHelp Wired is the company’s only landline-based system, which is ideal for use in rural areas or areas without reliable cellular service. The standard unit comes with a wired home base station with a built-in speaker, as well as the choice of a waterproof MobileHelp pendant. The base station works well in a 600-foot coverage area, which is the industry’s most extensive coverage for a landline-based system.

At $24.95, MobileHelp Wired costs slightly more than the Classic. It includes two-way communication capability and the same 24/7-monitoring.

MobileHelp Touch Classic

MobileHelp Touch Classic
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With its eight-inch digital screen, the Touch Classic is a step up in appearance and features. It’s still a plug-and-go device, but it looks more like a sleek tablet. Extra features include a scrolling gallery of photos that allows the user to enjoy and display family photographs, as well as cognitive game capabilities like sudoku. You can also pair the unit to your mobile device with the MobileHelp app. That will open up new features like medication management and activity tracking.

The MobileHelp Touch Classic sports a basic, easy-to-operate screen and large display area. It’s compatible with 4G and LTE and is WiFi and Bluetooth-enabled. There are no hidden fees or equipment charges and the device includes the same 24/7-monitoring and two-way talk capabilities.

Although the Touch Classic is a tablet, its interface is simplistic and intuitive—so even those worried about technological complexity should find the device easy to use.

MobileHelp Solo

MobileHelp Solo
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Designed for individuals on the go, this GPS-enabled mobile unit consists of a base device and a MobileHelp emergency button pendant, which allow users to remain protected anywhere they are. The system operates on the AT&T coverage network, which could be an advantage or a disadvantage depending on where exactly you live. However, it should be noted that AT&T is known for providing excellent coverage in most areas.

MobileHelp fall detection is available with the Solo (as it is with most of the other systems) for an additional $10 per month. The MobileHelp Solo model costs $37.95. 

One drawback of the MobileHelp Solo is that the battery life only lasts 24 hours, so it needs to be charged daily. Despite its short battery life, the Solo lets users receive help anywhere, anytime, at home or away.

MobileHelp Micro

MobileHelp Micro
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The smallest and lightest system available from MobileHelp is the Micro, which definitely earns its name with a light weight of just 52 grams (one tenth of a pound). With its detachable, water-resistant mini button lanyard, the Micro is a mobile medical alert system designed for active individuals that features a voice-guided quality audio speaker and the same two-way communication and 24/7-monitoring.

Unlike other MobileHelp products, this detection device has GPS technology and comes with automatic fall detection at no additional cost. The Micro costs $29.95 per month, plus an additional $79.99 equipment fee charge in most cases. 

The Micro has a much longer-lasting battery than the Solousers simply charge the device, slide the lanyard over their head and enjoy extended battery life of up to five days without needing a recharge, providing the same peace of mind you seek in a sleeker, more stylish system.

MobileHelp Duo

MobileHelp Duo
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The MobileHelp Duo includes an in-home unit, a mobile unit to use when you’re away from home, and a waterproof help button that can even be worn in the shower.

MobileHelp Duo and Mobile Duo are actually the same systems except the Mobile Duo includes two help buttons and costs a few dollars more. The MobileHelp Duo comes in at $41.95, which is a good deal for a hybrid system that allows for excellent coverage for one person or for a couple to use together, since it contains both an in-home system and one mobile device, plus a MobileHelp pendant. One person can be at home while the other is away, and both can use the system. As with most plans, you can buy the additional fall protection for $10 per month.

MobileHelp Mobile Duo

MobileHelp Mobile Duo
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As the industry’s only two-for-one medical alert system, the Mobile Duo has two water-repellent help buttons that allows couples to be safe on the go. At a cost of $44.95 per month, the Mobile Duo is just $3 more than the MobileHelp Duo model and is specifically designed for partner safety. 

The system includes the same two mobile units as the MobileHelp Duo, along with two help buttons and chargers. However, there is no home-based unit (like competitor Lively Mobile), but you can easily use your mobile units in the house. You can also add the additional fall protection for $10 per month.

MobileHelp Touch Duo

MobileHelp Touch Duo
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The MobileHelp Touch Duo is considered a more advanced medical alert system, coming in at $64.95 monthly plus a hefty $99.95 activation fee (which can be waived if you choose a payment plan other than monthly). This system is a little more complicated and works well for tech-minded individuals or caregivers.

The Touch Duo has the same great features as Touch Classic: an eight-inch digital screen that can be personalized with photos, brain games, medication reminders, and even personalized emergency responses. The unit also comes with a wearable pendant, a mobile device, and a charger. Additionally, you can add MobileHelp fall detection for a $10 monthly fee. It’s compatible with 4G and LTE, and is WiFi and Bluetooth-enabled.

How Much Does MobileHelp Cost?

MobileHelp pricing ranges from $19.95 to $64.95 monthly, depending on which unit you select (some plans also have activation fees). You can also pay quarterly, semi-annually, or annually for your system and receive a slight discount for each method (other than monthly). If you add on any accessories, you’ll need to calculate those costs into your semi-annual bill, such as the $5 monthly fall detection pendant. So if you know you’ll be using the same system for longer than a year, opt for paying annually to see the most savings. Accessories are not discounted.

Most insurers don’t cover these devices, but a select few might, so be sure to check with yours. Medicare Parts A and B won’t cover medical alert systems either, but depending on your Advantage Plan, you may be able to find some coverage options. Some Part C plans cover the cost at 100%. Individuals who have long-term care insurance may also be in luck as most long-term care plans help cover the costs of medical alert systems.

MobileHelp Connect is the secure online dashboard that accompanies many of MobileHelp’s devices. It enables authorized caregivers and family to receive system alerts when the user has engaged their system.

With MobileHelp Connect, you can also set up alerts for low batteries and other notifications. This is a great way for caregivers to stay connected with their loved ones for peace of mind.

MobileHelp Connect is the secure online dashboard that accompanies many of MobileHelp’s devices. It enables authorized caregivers and family to receive system alerts when the user has engaged their system.

With MobileHelp Connect, you can also set up alerts for low batteries and other notifications. This is a great way for caregivers to stay connected with their loved ones and grant peace of mind.

MobileHelp add-on Features And MobileHelp Accessories

  • The fall detection pendant contains sensors that can detect if a user falls. It costs $10 per month and can be added to any plan except MobileHelp Wired and Micro (which already have automatic fall detection).
  • You can also add MobileHelp Connect Premium, which allows you to add a medication reminder to any system, receive discounts and track your activity and location.
  • Mobile Vitals can help individuals track and manage their health metrics, such as weight, blood oxygen saturation and blood pressure.  This service requires the use of Bluetooth-compatible devices, like a blood pressure monitor. The service costs $15 monthly.
  • MDLive, which provides 24/7 live access to a physician via video, phone or a mobile app, can also be added as a supplementary health service for $9.95 monthly. There is no additional co-pay or insurance required.
  • MobileHelp partnered with Samsung to create MobileHelp Smart, a smartwatch with a discreet help button and health monitors that are always with you. MobileHelp Smart is currently  not available to purchase on the company’s site. 

MobileHelp Customer Service

You can reach MobileHelp customer service at 1-877-827-6207. It’s 100% U.S.-based and guarantees that a knowledgeable consultant will assist you. You can also contact MobileHelp via an online form at https://www.mobilehelp.com/pages/contact-us, or you can email the company at [email protected] with any technical support questions or issues you may have. 

MobileHelp has a 4.5 out of 5 rating and an extremely satisfied customer base, according to Best Company. Similarly, MobileHelp has a 4.75 out of 5 star review from the Better Business Bureau. The company has a reputation as a leading Mobile Personal Emergency Response System (MPERS) provider across all 50 states.

Comparing MobileHelp to Other Brands

We compared MobileHelp to top medical alert system competitors like Medical Guardian, Bay Alarm Medical, and ADT Health. See how they stack up below.

Company Cost Special Features Range
MobileHelp $19.95–$64.95 monthly Optional fall detection, add-ons like MDLive, Mobile Connections and Mobile Vitals 1,400-foot range
Medical Guardian $30 monthly average, $10 monthly fall detection Customer care portal, belt/purse clip, lightweight (1.7-ounce) wearable, waterproof 500-foot range
Bay Alarm Medical $21.95–$41.95 Smart watch, caregiver tracking mobile app 100-foot range
ADT Health $29.99–$39.99 Free battery replacements, home temperature monitoring, fall detection optional 300- to 600-foot range

What to Consider Before Buying a Medical Alert System

Choosing a medical alert system can be complicated, especially when a medical alert company such as MobileHelp offers so many devices with various features. “Fall detection is an important feature if you live alone and especially if memory or cognition are a concern,” says Dr. Brandy Archie of AsscessAble Living. 

You should also consider where you spend your time. If you’re at home most often, a home-based station will work for you. But if you’re out and about frequently, you may prefer the convenience of a mobile system.

“One of the must-haves today is to have a system with a smartphone app that allows for remote caregivers to access real-time information about their loved one,” says Jonathan Marsh, certified dementia practitioner, senior home safety specialist, and owner of Home Helpers in Bradenton, Florida.

Marsh says that some items to consider when looking at medical alert services are the average rapid response time, how emergency situations are handled (for example, when emergency contacts are called, in what order, etc.), and smartphone app access for caregivers.

MobileHelp Reviews by Customers

“New user. So far, I am impressed with the features of my Mobile Help. I have the use of the basic unit plus the On The Go ability. My daughters feel that they don’t need to ” hover” over me as much. I like that Mobil Help has the button near my commode and shower for help.”
— Joyce Guthrie, Verified Customer (Review from Bestcompany.com)

“As a family member requesting this for my father, the ordering process was easy and straightforward. Was able to choose the solution that best met our needs. When issues have arisen with the operation of the base unit and testing of devices, support has been readily available via phone to help guide through testing and resolving issues. Have not had to use the system for real, but response has been quick during tests.”
— David Rice, Verified Customer (Review from Bestcompany.com)

“I am not sure why but the base station will lose signal strength. I have to turn the base off at the on and off switch, wait for a minute or two then I can turn it back on. This resets the base and the signal returns. Not happy this is happening. My mom is 76 and does not think to check this. One day she may need to use this thing and what happens if the base drops the signal??”
— Heather Honeycutt, Verified Customer (Review from Bestcompany.com)

How We Reviewed MobileHelp

We reviewed MobileHelp based on the following criteria:

  • Price of installation and monthly service
  • Warranties, contracts, and (whether it has any) hidden fees
  • Reliability of monitoring center
  • Comfort and wearability of mobile devices
  • In-home range of equipment
  • Water resistance of wearable devices
  • Battery life and recharging requirements
  • Ease of installation and use
  • Expert opinion
  • Customer service accessibility and performance
  • Customer satisfaction reviews
  • Company reputation
  • Special features such as automatic fall detection, smartphone apps for family members, and location tracking

Bottom Line

MobileHelp was the first medical alert company to launch fall detection devices, making it one of the most innovative brands. It’s one of the best medical alert systems on the market.

It’s a solid brand with a good reputation and a variety of devices to choose from. For those looking for a simple solution, MobileHelp Classic is a good entry-level cellular base station, which means that no landline is required. For those seeking more technology, the Touch Classic is also a home-based system, but it comes with a slick tablet with medication reminders, brain games and more. The most comprehensive package from MobileHelp is the Touch Duo, which comes with both the tablet and the option of a pendant help button or a wrist button.

Whether you’re choosing a medical alert device for a loved one or for yourself, MobileHelp has a number of tech-forward devices and plans for every budget and need, plus additional add-ons and extras that can offer you peace of mind about your health.

Note: You may see MobileHelp’s name written as “Mobile Help” across the internet. For our review, we consistently used the correct naming convention of MobileHelp instead of Mobile Help.

FAQs

How Do I Cancel MobileHelp?

You can cancel your medical alert service by simply calling MobileHelp at 877-827-6207 and selecting the Customer Service option.

How Does MobileHelp Work?

MobileHelp systems are integrated with nationwide wireless voice and data (typically AT&T cellular), as well as GPS technology that provide medical monitoring experience in real time. Your fall button summons U.S-based monitoring providers, who can then alert family, caregivers, or an emergency responder.

Is MobileHelp a good company?

Yes. MobileHelp is a well-regarded company with strong scores from the Better Business Bureau and Best Company. MobileHelp is a leading Mobile Personal Emergency Response System (MPERS) that provided services in all 50 states.

Does MobileHelp have fall detection?

Yes. MobileHelp was the first company to launch a fall detection feature. It uses a special lanyard pendant to detect falls and costs $10 per month. Adjustable and magnetic lanyard are available. The magnetic lanyard may interfere with pacemakers and other medical devices, so consult the manufacturer to learn all risks.

How much does MobileHelp cost per month?

MobileHelp has a wide range of plan options, each varying in price. The cost ranges from $19.95-$64.95 per month. That price estimate doesn’t include any add-ons, like fall detection or discounts you may receive for paying quarterly, semi-annually, or annually. 

How long has MobileHelp been in business?

MobileHelp has been in business for 13 years, having launched its first medical alert system in 2009.

Is MobileHelp the best medical alert system?

According to our research and tests, MobileHelp is the best medical alert system for anyone who stays home most of the time. For those with more active lifestyles, Medical Guardian is likely a better fit. For tighter budgets, we recommend Bay Alarm Medical.

Is MobileHelp better than Life Alert?

MobileHelp ranked much higher than Life Alert in our medical alert system test scores. We recommend MobileHelp over Life Alert for better reliability, customer service, price, and more.

RESOURCES

Brandy Archie,
OTD, OTR/L, CLIPP, CLVT
Certified in Living in Place & Low Vision
[email protected]
816-301-5170

Jonathan Marsh
Owner Senior Home Safety Specialist
Certified Dementia Practitioner
p.941.999.1960| f.941.295.7460
[email protected]

0/5 (0 Reviews)

Jenny is an Adult-Gerontology Primary Care Nurse Practitioner in NYC with a passion for working with aging adults and their family members. Prior to her clinical training at Vanderbilt School of Nursing, she worked in business and medical research at Harvard Business School and Massachusetts General Hospital. As a Caregiving Coach at Givers, Jenny helps family members manage the financial, emotional, and educational stresses of caring for their loved ones who are aging in place.

”As a geriatric provider, it brings me great joy to empower older adults and caregivers by connecting them with resources that improve health outcomes and increase quality of life.”