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Medical Alert Review for 2022

Last Updated: April 9, 2022

Key Takeaways

  • 24/7 monitoring
  • No long-term contracts, and relatively easy cancellation
  • No equipment or installation fees, and competitively priced monthly costs
  • 30-day risk-free trial
  • Fall detection available for an additional monthly cost
  • Few special features (i.e., no medication reminders, carbon monoxide or fire detection, or fitness tracking)
  • Customer service representatives we talked with were polite and non-pushy, but online consumer reviews suggest otherwise.

“If your loved one needs assistance in a language other than English, Medical Alert is one of the best options.”

Medical Alert Home System

Medical Alert Home System
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Medical Alert Home System is available in either a landline or cellular version. Each comes with a base station and either a pendant or bracelet with a help button. The base comes with a 30-hour backup battery for use in the event of a power outage and can pick up a call signal from the help button up to 350 feet away.

Features of Medical Alert Home Service:
  • Two-way communication
  • Waterproof help button
  • Fall detection option
  • Connect mobile app

Medical Alert Mobile System

Medical Alert Mobile System
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Medical Alert’s Mobile System comes with an interchangeable pendant and bracelet that uses the AT&T network to provide wireless access to the monitoring center. The device has a 5-year battery life.

Features of Medical Alert Mobile System:
  • Two-way communication
  • Waterproof help button
  • Fall detection pendant option
  • Connect mobile app
  • GPS location services and tracking
Medical Alert Monthly Cost Activation/ Installation Fee Equipment Fee Optional Features
Home System (landline) $22.95 ($19.95 with 6 or 12-month plan) $0 $0 Fall detection $10/month Protection plan $1/month
Home System (cellular) $32.95 ($29.95 with 6 or 12-month plan) $0 $0 Fall detection $10/month Protection plan $1/month
Mobile System $42.95 ($39.95 with 6 or 12-month plan) $0 $0 Fall detection $10/month Protection plan $1/month
Monthly Cost Extra Fees Contract Fall Detection Option Special Features
Medical Alert $19.95-$42.95 None No Yes 30-day risk free trial
Medical Guardian $29.95-$44.95 $124.95 one-time equipment fee for some plans No Yes Jewelry available to disguise pendants
Aloe Care Health $24.99-$49.99 $99.99-$349.99 one-time hardware cost No Yes, included in cost of some plans 30-day money-back guarantee
Bay Alarm Medical $19.95-$49.95 $179 one-time equipment fee for some plans No Yes 30-day money-back guarantee, SOS smartwatch
MobileHelp $19.95-$54.95 No No Yes Pendant jewelry and beaded lanyards available to disguise wearable devices
LifeFone $24.95-$45.95 No No Yes Medication reminders, activity assurance, and daily check-ins available
Life Alert $49.95-$89.95 $96-$198 one-time activation fee NoYes, three years No Life Alert has thousands of employees and a large monitoring center located in the United States. Life Alert does not contract out to third-party vendors.
ADT Medical Alert $29.99-$39.99 No No Yes Three systems to choose from—Medical Alert Basic, Medical Alert Plus, and Medical Alert On-the-Go

“I had only had Medical Alert four months when I fell in my closed garage on 11/13/2019. My left hip was broken, and I could not get up. I pressed my Medical Alert bracelet. They contacted my daughter in Dallas, Texas, my niece locally, and within 20 minutes the responders were here. They were able to use the hidden key to gain entry, found me, and got me to ER. Without the Medical Alert, who knows how long it might have been before I was found!”

Marceline G., BestCompany, 5 months ago

“Great system for my parents!”

James R., SiteJabber, May 2016

“Overbilled on cancellation: The service was OK but when we canceled, they calculated the refund from the date they received the equipment return, not from the date it was canceled and placed in shipment. In effect, my Mom paid for a whole month at the end that she only had the service for five days because it was packed up and shipped. They refused to prorate it.”

GD, Trustpilot, December 2021

“Bottom line….poor customer service, difficult to stop billing after the equipment is returned, and failure to notify you of any prorated balance after telling you everything was taken care of over a year ago!”

Jessie Butts, Trustpilot, September 2020

Is Medical Alert a reputable company?

Yes. Medical Alert is a part of Connect America, a company that has been in business more than 45 years and works with medical providers and health plans to provide a variety of services designed to help older adults live more independently. The company launched Medical Alert in 2004 to handle its personal response system needs. Since then, Medical Alert has become one of the largest independent providers of medical alert systems in the country.

How much does Medical Alert cost per month?

Medical Alert’s monthly fees range from $19.95 to $42.95 per month depending on the system. There is no cost for equipment or installation, but add-ons, such as an automatic fall detection pendant, require an additional monthly charge.

Does Medicare cover Medical Alert?

Original Medicare does not cover medical alert systems, but Medicare Advantage plans may. Check with your health insurance company to see if your plan covers medical alert systems.

Do you need Wi-Fi for Medical Alert?

No, Medical Alert offers a Home System that works with a landline and one that works with a cellular network.

What types of Medical Alert systems are available?

Medical Alert offers a Home System that works within the home and a Medical Alert On-The-Go system that works anywhere outside the home within the AT&T cellular network.

Jenny is an Adult-Gerontology Primary Care Nurse Practitioner in NYC with a passion for working with aging adults and their family members. Prior to her clinical training at Vanderbilt School of Nursing, she worked in business and medical research at Harvard Business School and Massachusetts General Hospital. As a Caregiving Coach at Givers, Jenny helps family members manage the financial, emotional, and educational stresses of caring for their loved ones who are aging in place.

”As a geriatric provider, it brings me great joy to empower older adults and caregivers by connecting them with resources that improve health outcomes and increase quality of life.”